Service Plans
Clear plans. Predictable pricing.
Three tiers built around where your business is today — all designed to grow with you. Admin fees and software licensing are billed as separate line items — no hidden bundling.
Basic
Essential Foundation
The core Microsoft 365 stack, endpoint management, and domain infrastructure your business needs to operate reliably — at the lowest possible administrative cost.
$100/user/mo
Admin fee · $500/month floor
+ licensing billed per user
Included in administrative services
- Microsoft 365 Business Premium (Office apps, Exchange, Teams, SharePoint, OneDrive)
- Microsoft Entra ID — identity and access management
- Microsoft Intune — device management and enrollment
- Microsoft Defender for Endpoint — antivirus, EDR, vulnerability management
- Microsoft Defender for Office 365 — anti-phishing, safe links, safe attachments
- Huntress Managed EDR — 24/7 threat hunting and incident triage
- DNSFilter — DNS-layer security and content filtering
- Windows OS patching via RMM tool
- Device asset management
- Cloudflare domain registration and DNS management
- Email configuration and ongoing administration
- Website hosting and basic administration
- Network failover — prepared and tested
- Spare active workstation kept ready as backup device
- Quarterly Business Review
Available as chargeable work hours
- IT support for workstations and peripheral devices
- Printer, VOIP, and audio/visual support
- Simple website construction and enhancements
- Networking setup and changes
Plan details
- Admin fee
- $100/user/month
$500/month floor — applies regardless of user count - Software licensing
- Billed separately per actual user count
Pax8 procurement cost + 15% management fee (est. ~$32.78/user/mo) - Work hours
- Blocks of 5 hours at $250/hour
No monthly minimum - Contract terms
- 6-month or 12-month options
- Incident/Request SLO
- 48-hour response · 7-day resolution
- Early termination
- 30 days notice + 2 months penalty
- Month-to-month
- Auto-activates if contract expires or is cancelled. Admin fee: 1.25× ($125/user/mo · $625/mo floor). Licensing unchanged.
- Field work
- Remote-first; travel time and cost included when on-site required
New to Wayfinder? A one-month precontract consultation is required before signing a Basic tier agreement. Start the conversation →
Standard ★ Most Popular
Security & Compliance
Everything in Basic, plus advanced Microsoft security licenses, third-party security tools, email and file backups, vCIO advisory, and compliance framework support.
$150/user/mo
Admin fee · $500/month floor
+ licensing billed per user
Included in administrative services
- Everything included in Basic, plus:
- Microsoft Entra ID P2 — risk-based conditional access, PIM, identity protection
- Microsoft Defender for Endpoint Plan 2 — advanced threat hunting, vulnerability analytics
- Microsoft Defender for Office 365 Plan 2 — attack simulation, advanced phishing detection
- Huntress — managed detection and response
- DNSFilter — DNS-layer security and content filtering
- Bitlocker — device encryption management
- Email and file backup (SharePoint/OneDrive)
- SPF / DKIM / DMARC email authentication via Cloudflare
- Acceptable Use Policy and Change Management Policy assistance
- vCIO advisory services and digital transformation guidance
- AI implementation advisory for business optimization
- Business-grade website construction, administration, and security
- MSFT environment vulnerability management
- Monthly Operational Review
Available as chargeable work hours
- Everything available in Basic, plus:
- Shadow IT evaluation
- Attack surface testing
- Compliance gap assessments (HIPAA, PCI, Cyber Insurance)
Compliance frameworks supported (not guaranteed): HIPAA, PCI, Cyber Insurance requirements.
Plan details
- Admin fee
- $150/user/month
$500/month floor — applies regardless of user count - Software licensing
- Billed separately per actual user count
Pax8 procurement cost + 15% management fee (est. ~$48.88/user/mo) - Work hours
- Blocks of 5 hours at $200/hour
Minimum 1 block/month required. Unused hours accumulate. - Contract terms
- 6, 12, or 24-month options
- Incident/Request SLO
- 24-hour response · 3-day resolution
- Early termination
- 30 days notice + 2 months penalty
- Month-to-month
- Auto-activates if contract expires or is cancelled. Admin fee: 1.25× ($187.50/user/mo · $625/mo floor). Licensing unchanged.
- Field work
- Remote-first; travel time and cost included when on-site required
New to Wayfinder? A one-month precontract consultation is required before signing a Standard tier agreement. Start the conversation →
Compare Plans
What's included at a glance
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Microsoft 365 Business Premium | ✓ | ✓ | ✓ |
| Endpoint management & OS patching | ✓ | ✓ | ✓ |
| Cloudflare domain, DNS & email | ✓ | ✓ | ✓ |
| Business continuity / failover | ✓ | ✓ | ✓ |
| Website hosting & admin | ✓ | ✓ | ✓ |
| Quarterly Business Review | ✓ | ✓ | ✓ |
| Entra ID P2 (advanced identity) | — | ✓ | ✓ |
| Defender Endpoint Plan 2 | — | ✓ | ✓ |
| Huntress MDR | — | ✓ | ✓ |
| DNSFilter | — | ✓ | ✓ |
| Bitlocker encryption | — | ✓ | ✓ |
| Email & file backups | — | ✓ | ✓ |
| vCIO advisory | — | ✓ | ✓ |
| Monthly Operational Review | — | ✓ | ✓ |
| HIPAA / PCI support | — | ✓ | ✓ |
| Microsoft Sentinel SIEM | — | — | ✓ |
| ThreatLocker | — | — | ✓ |
| KnowBe4 security training | — | — | ✓ |
| Datto backup & DR | — | — | ✓ |
| Mimecast email security | — | — | ✓ |
| DR & Incident Response plans | — | — | ✓ |
| CIS / NIST 800-171 support | — | — | ✓ |
| Weekly Operational Review | — | — | ✓ |
| Server administration | — | — | Add-on |
| Network administration | — | — | Add-on |
| Penetration testing | — | — | Add-on |
| Admin fee | $100/user/mo $500/mo floor |
$150/user/mo $500/mo floor |
$250/user/mo $500/mo floor |
| Software licensing | ~$32.78/user/mo billed per actual users |
~$48.88/user/mo billed per actual users |
~$71.88/user/mo billed per actual users |
| Work hour rate | $250/hr (blocks of 5, no minimum) |
$200/hr (1 block/mo minimum) |
$200/hr (1 block/mo minimum) |
| Incident/Request SLO | 48 hr response · 7 day resolution | 24 hr response · 3 day resolution | 4 hr response · 24 hr resolution |
Software licensing is billed separately at Pax8 procurement cost plus a 15% management fee covering license administration, provisioning, and lifecycle management. Licensing estimates above reflect current Pax8 pricing and will be confirmed at onboarding.